Terms & Conditions
The rules and conditions that apply when using UPTOWN LOGS, including your account, wallet, orders, payments, and services.
Please read these terms
By creating an account or using UPTOWN LOGS, you agree to follow these terms. They are designed to keep the platform secure, reliable, and fair for everyone.
Your account
You must provide accurate information when registering, and you're responsible for keeping your login credentials, passkeys, and two-factor methods secure. You must be legally able to enter into this agreement in your jurisdiction to create an account.
You're responsible for all activity under your account. Tell us right away if you suspect unauthorized access.
Wallet & payments
Funds added to your wallet are processed securely through Flutterwave we never see or store your card details. Wallet funds are used to pay for orders placed through the platform and are non-refundable except as described in Section 3 or where required by law.
Orders, delivery & refunds
We fulfill orders through third-party service providers. Delivery times shown are estimates, not guarantees. If a provider fails to deliver an order you paid for, the charge is automatically refunded to your wallet — you're never charged for an order that wasn't completed.
Results from social media growth services depend in part on the target platform's own systems and policies, which we don't control. We don't guarantee specific engagement outcomes, follower retention, or ranking effects.
Acceptable use
You agree not to:
- Use the platform for any unlawful purpose, including fraud or impersonation
- Attempt to circumvent rate limits, security controls, or account verification
- Resell or redistribute access to your account without authorization
- Submit links or content to a service order that you don't have the right to promote
We may suspend or terminate accounts that violate these terms.
Airtime & data purchases
Airtime and data top-ups are fulfilled through third-party telecom resellers. Double-check the phone number and network before confirming — completed top-ups to an incorrect number can't be reversed once delivered.
Account deletion
You can delete your account at any time from Settings (OTP-confirmed). This removes your profile and sign-in credentials. Order and transaction records are retained for accounting and fraud-prevention purposes even after deletion.
Limitation of liability
The platform is provided "as is." To the maximum extent permitted by law, we aren't liable for indirect or consequential damages arising from your use of the service, including account restrictions imposed by third-party platforms as a result of services you ordered.
Changes to these terms
We may update these terms from time to time. Continued use of the platform after changes take effect means you accept the updated terms.
Contact
Questions about these terms? Reach us through the chat widget or WhatsApp — see the Help page for details.
Questions about our terms?
If anything is unclear, our support team is available to help explain how the platform works.
Visit Help Center